Privacy Policy
At Flextokr Xumarekx, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our investment awareness educational services.
Information We Collect
We collect information to provide you with quality educational services and improve your learning experience. The data we gather helps us tailor our investment awareness programs to better serve participants in the Belgian market.
Personal Information
Name, email address, phone number, and mailing address when you register for our courses or contact us for information about our programs.
Educational Data
Course progress, assessment results, participation in learning activities, and feedback you provide about our educational content.
Technical Information
IP address, browser type, device information, and website usage patterns to ensure our platform works effectively for all users.
How We Use Your Information
Your information helps us deliver educational services that meet your needs and comply with Belgian data protection requirements. We use your data responsibly and only for legitimate educational purposes.
- Provide access to investment awareness courses and learning materials
- Send course updates, schedules, and important educational announcements
- Track your learning progress and provide personalized feedback
- Respond to your questions and provide customer support
- Improve our educational content based on participant feedback
- Comply with legal obligations under Belgian and EU regulations
- Maintain records for educational accreditation purposes
Data Sharing and Third Parties
We limit data sharing to essential service providers and never sell your personal information. When we do share data, it's always with appropriate safeguards in place.
Service Providers We Work With
We may share your information with trusted partners who help us deliver our services:
- Email service providers for course communications
- Learning management system vendors for course delivery
- Payment processors for course registration fees
- Analytics providers to improve our website performance
- IT support companies for technical maintenance
We never share your personal information for marketing purposes without your explicit consent. All third-party providers must meet our strict data protection standards.
Your Privacy Rights
Under Belgian and European Union data protection laws, you have significant rights regarding your personal information. We make it easy for you to exercise these rights.
Right to Access
Request a copy of all personal information we hold about you, including course records and communication history.
Right to Correction
Update or correct any inaccurate personal information in your student records at any time.
Right to Deletion
Request deletion of your personal data, subject to our legal obligations to maintain educational records.
Right to Data Portability
Receive your personal data in a structured format that you can transfer to another service provider.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our security protocols include encrypted data transmission, secure storage systems, regular security audits, and strict access controls. We train our staff on data protection best practices and maintain incident response procedures.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and meet our legal obligations.
Retention Periods
- Course registration data: 7 years after course completion
- Educational records and assessments: 10 years for accreditation purposes
- Communication records: 3 years after last contact
- Website usage data: 2 years for analytics purposes
- Marketing preferences: Until you withdraw consent
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website and learning platform. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember your settings and choices
- Educational cookies to track your course progress
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our website.
We recommend reviewing this policy regularly to stay informed about how we protect your information. The date at the top of this page indicates when the policy was last updated.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, please contact us using the information below.
We respond to privacy inquiries within 30 days and take all concerns seriously. Our team is committed to helping you understand and control your personal information.